Modern b2b companies relying on manual support workflows like ticket routing and tagging
Companies relying on manual support workflows for ticket routing, tagging, and triage, a reliable indicator that their support operations depend on human-driven processes that create overhead and scale challenges.
1. SaaS Labs
Website: www.saaslabs.co
LinkedIn: https://www.linkedin.com/company/saas-labs
Employees: 427
Funding Stage: Series B
Location: United States
Industries: Marketing & Advertising; Software; Business Process Automation; Productivity Tools; SaaS; Sales Automation
What does SaaS Labs do?
SaaS Labs builds a modern communication stack to help sales and support teams reach their full potential. It offers AI-powered communication tools focused on productivity for customer-facing teams across sales automation, business process automation, and SaaS.
What automation goals are reflected in SaaS Labs hiring?
Their hiring explicitly targets reducing manual work through automation and streamlining CS operations using automation, AI, and better use of CRM and CS tools, indicating current reliance on manual support processes.
How Is SaaS Labs Moving Its CS Operations Away From Manual Workflows?
SaaS Labs is hiring to reduce manual work through automation and streamline CS operations using automation, AI, and better use of CRM and CS tools. This directly signals that their current support operations rely on manual processes they are actively looking to replace.
Who to Talk to at SaaS Labs
Contacts at SaaS Labs span sales, support, and operations functions, teams closest to the manual CS workflows the automation hire is designed to address.
People
Saikutty Nagarajan: https://www.linkedin.com/in/saikutty
Gajendra Singh: https://www.linkedin.com/in/gajendra-singh-34a44013a
Farhin Sheikh: https://www.linkedin.com/in/farhin-sheikh
Priyanshu Rajput: https://www.linkedin.com/in/priyanshu-rajput-dev
Aashna Arora: https://www.linkedin.com/in/theaashnaarora
Kunal Sharma: https://www.linkedin.com/in/kunalsharmaadobe
Sanjay Mirdha: https://www.linkedin.com/in/sanjay-mirdha-5286bb103
Vishad Thusu: https://www.linkedin.com/in/vishadthusu
2. Recharge
Website: www.getrecharge.com
LinkedIn: https://www.linkedin.com/company/getrecharge
Employees: 546
Funding Stage: Series B
Location: United States
Industries: Finance; Retail; Information Technology; Business Services; Software; E-Commerce; Mobile Payments; Subscription Service
What does Recharge do?
Recharge is a subscription platform built for fast-growing brands with a mission to make retention better for everyone. It operates at the intersection of e-commerce, mobile payments, and subscription services.
What does Recharge's support workflow look like based on their hiring?
Their support hire is expected to manage tickets in a helpdesk system, use a live chat first approach to triage and gather context, and manually identify patterns and escalate bugs to engineering, all consistent with a manual support operation.
How Is Recharge Running Its Support Operations Through Manual Ticketing and Triage?
Recharge's support role requires proficiency with ticketing platforms like HelpScout and Zendesk, uses a live chat first approach to triage and gather context, and tasks the hire with identifying patterns and escalating bugs. These are the hallmarks of a manual, human-routed support operation.
Who to Talk to at Recharge
Recharge contacts include operations, engineering, and customer-facing roles, all functions that interact directly with or depend on the ticketing and triage workflows described in the hiring signal.
People
Taylor Phillips: https://www.linkedin.com/in/taylorphillipsportland
Matt Jacobi: https://www.linkedin.com/in/matthewryanjacobi
Yury Koshelyuk: https://www.linkedin.com/in/yurywallet
Callie Calimlim: https://www.linkedin.com/in/calliecalimlim
Nick Lenstra: https://www.linkedin.com/in/nick-lenstra
Wyatt Shane: https://www.linkedin.com/in/wyatt-shane
Chad H.: https://www.linkedin.com/in/chadhirsch
Emanuel Bellomo: https://www.linkedin.com/in/emanuel-bellomo-ab5744135
Natalie Sacalxot: https://www.linkedin.com/in/nataliesacalxot
William McCarthy: https://www.linkedin.com/in/williammccarthy1
Joseph Huntington: https://www.linkedin.com/in/josephhuntington
Hamza Abdulkadir: https://www.linkedin.com/in/hamza-abdulkadir-560a1430a
Jennifer Trujillo Jacobson: https://www.linkedin.com/in/jennifer-t-jacobson
Connie Zheng: https://www.linkedin.com/in/cozheng
Kay Lee: https://www.linkedin.com/in/y-kay-lee
Katherine Newman: https://www.linkedin.com/in/katherine-newman918
Matthew Sloboda: https://www.linkedin.com/in/matthew-sloboda-7b93a0329
Chris Hanson: https://www.linkedin.com/in/chrishanson3
Joel P.: https://www.linkedin.com/in/jpednaud
Paul Tolvo: https://www.linkedin.com/in/paultolvo
Yvonne Dixon: https://www.linkedin.com/in/yvonne-dixon-611505146
Matt Ammirati: https://www.linkedin.com/in/matt-ammirati
Mobin Choudhury: https://www.linkedin.com/in/mobinc
Funmi Osinubi: https://www.linkedin.com/in/funmi-osinubi-76a528144
John Muhlenberg: https://www.linkedin.com/in/jwmuhlenberg
Casey Murray: https://www.linkedin.com/in/casey-murray
Kugi Usmani: https://www.linkedin.com/in/kugiusmani
Jessica J.: https://www.linkedin.com/in/jimenez-jessicarae
Samuel Yoo: https://www.linkedin.com/in/syoo49
Joshua Wynn: https://www.linkedin.com/in/joshuawynn
Adam Foote: https://www.linkedin.com/in/adamwfoote
Kelli Sweeney: https://www.linkedin.com/in/kelli-sweeney-ba41606b
Janine Mulone: https://www.linkedin.com/in/janinemeaghan
Matt A.: https://www.linkedin.com/in/matt-atkin
Ebuka Chukwuonwe: https://www.linkedin.com/in/ebuka-chukwuonwe
David Lexa: https://www.linkedin.com/in/david-lexa
Corby Morris: https://www.linkedin.com/in/corby-morris
Duncan Love: https://www.linkedin.com/in/duncan-love-b2b7a562
Kevin Lew: https://www.linkedin.com/in/lewkevin
Meiling Yang: https://www.linkedin.com/in/meilingyang
Felipe Zapata: https://www.linkedin.com/in/felipe-zapata-028b23ba
Kumaran Subendran: https://www.linkedin.com/in/kumaran-subendran
Matthew Noren: https://www.linkedin.com/in/mattnoren
Zachary Young: https://www.linkedin.com/in/zacharypyoung
Liz LaRocca: https://www.linkedin.com/in/liz-larocca
Vincent Autier: https://www.linkedin.com/in/vincent-autier-okta
Chris Schaffer: https://www.linkedin.com/in/chris-schaffer-null
John W.: https://www.linkedin.com/in/johnwheelerdev
3. Vimo
Website: www.vimo.com
LinkedIn: https://www.linkedin.com/company/vimoinc
Employees: 194
Funding Stage: No Funding Yet
Location: United States
Industries: Information Technology; Insurance; Nonprofit; Healthcare; Software; Health Care; Health Insurance; SaaS; Social Assistance
What does Vimo do?
Vimo builds cutting-edge SaaS platforms for state agencies to efficiently deliver health and human service programs. It started as a health insurance marketplace and has since expanded into government technology for healthcare and social assistance programs.
What manual processes is Vimo looking to automate?
Their hiring targets automating data checks, environment configurations, and other manual steps within operational runbooks, as well as developing tools to automate various aspects of their operational processes.
How Is Vimo Hiring to Automate the Manual Steps in Its Operational Runbooks?
Vimo is hiring specifically to automate data checks, environment configurations, and other manual steps within operational runbooks, and to develop tools and utilities to automate various aspects of their operational processes. This confirms their current state relies on manual support and operational workflows.
Who to Talk to at Vimo
Vimo contacts span technology, healthcare, and operations roles. As a SaaS platform serving state agencies, these individuals are directly involved in the operational processes the automation hire is tasked with improving.
People
Ujwal Mishrikoti: https://www.linkedin.com/in/umishrik
Ajinkya Meher: https://www.linkedin.com/in/ajinkya-meher-9615621a
Veer Yadav: https://www.linkedin.com/in/veer-yadav-103379193
Tom Deise: https://www.linkedin.com/in/tdeise
Kajal Thakur: https://www.linkedin.com/in/kajalthakur2912
Deshveer Singh: https://www.linkedin.com/in/deshveerbatth
Yannick Deville: https://www.linkedin.com/in/ydeville
Garrick Beil: https://www.linkedin.com/in/garrick-beil-6314a35
Mahesh Khandave: https://www.linkedin.com/in/mahesh-khandave-4123281a
Rajkiran V G S Kolla: https://in.linkedin.com/in/rajkiranvgskolla
Swarna Viswanathan: https://www.linkedin.com/in/swarnav1310
Siddharth Patel: https://www.linkedin.com/in/siddharthpatel425
Lovedeep Singh: https://www.linkedin.com/in/lovedeepsingh102
Jason Corning: https://www.linkedin.com/in/jason1213
Hitesh Ramnani: https://www.linkedin.com/in/hitesh-software-engineering-manager
Yogesh Bodkhe: https://www.linkedin.com/in/yogesh-bodkhe-94984259
Rajiv Mishra: https://www.linkedin.com/in/rajiv-mishra-8234a8144
Dhananjay Shinde: https://www.linkedin.com/in/dhananjay-shinde-bab3338a
Arpit P. Jain: https://www.linkedin.com/in/arpitjain25
Viivek Jaiswal: https://www.linkedin.com/in/nitcvivek
Tapan Maru: https://www.linkedin.com/in/tapan-maru-01a42a13
Chiranjiv Singh Malhi: https://www.linkedin.com/in/chiranjiv-s-malhi
Piyush Jain: https://www.linkedin.com/in/piyush-jain-67929143
Kimberly Durden: https://www.linkedin.com/in/kimberlylatrelledurden
Himanshu Save: https://www.linkedin.com/in/himanshu-save-a9a07217
Tushar Gupta: https://in.linkedin.com/in/tushar-gupta-712637157
Jennifer Milner: https://www.linkedin.com/in/jenniferminchin
Dr. Cardra Burns: https://www.linkedin.com/in/dr-cardra-burns
Shubham Thawali: https://www.linkedin.com/in/shubham-thawali-patil
Kirat Singh: https://www.linkedin.com/in/kiratxsingh
Arunoday Chatterjee: https://www.linkedin.com/in/arunodaychatterjee
Praneeth Veerepalli: https://www.linkedin.com/in/praneethveerepalli
Nishant Singh: https://www.linkedin.com/in/nishant-singh02
Priyanshu: https://www.linkedin.com/in/priyanshu-id
Amit Goyal: https://www.linkedin.com/in/amit-goyal-3b119923
Raymond Han: https://www.linkedin.com/in/raymondlhan
Amol Kekan: https://www.linkedin.com/in/amolkekan
Ansh Gupta: https://in.linkedin.com/in/anshgupta1812
Arjun Singh Brar: https://www.linkedin.com/in/arjunsb2004
Pankaj Verma: https://www.linkedin.com/in/pankaj-verma-bkn0192
Ashit Nalawade: https://www.linkedin.com/in/ashitnalawade
Ritesh Kothari: https://in.linkedin.com/in/ritesh-k-kothari
Rohit Chaskar: https://in.linkedin.com/in/rohit-chaskar
Kushal Binnani: https://www.linkedin.com/in/kushal-binnani-04573b10b
Mayank Gupta: https://www.linkedin.com/in/mayank-gupta-b5106790
Durga Akhila Chinni: https://www.linkedin.com/in/durgaakhilachinni
Siddharth Agarwal: https://www.linkedin.com/in/thesiddy
Abhoy Gorai: https://www.linkedin.com/in/abhoygorai
Angela Moore, PhD: https://www.linkedin.com/in/angela-moore-phd-0bba8841
Kavyam Sachdeva: https://www.linkedin.com/in/kavyam-sachdeva-2a45b6268
4. Recurly
Website: www.recurly.com
LinkedIn: https://www.linkedin.com/company/recurly
Employees: 1,107
Funding Stage: Acquired
Location: United States
Industries: Finance; Information Technology; Software; Billing; Enterprise Software; Financial Services; SaaS
What does Recurly do?
Recurly is on a mission to help the world's leading brands navigate, scale, and thrive in the subscription economy. It gives brands a platform to launch, scale, and manage subscription billing across finance, SaaS, and enterprise software.
What does Recurly's support workflow involve based on their hiring?
Their support hire is tasked with managing tickets in a helpdesk system and ensuring tickets are routed to the right personnel, indicating a manual intake and routing process at the core of their support operations.
How Is Recurly Managing Customer Support Through Manual Ticket Intake and Routing?
Recurly's support role involves managing tickets in a helpdesk management system and ensuring tickets are routed to the right personnel, a clear indicator of a manual ticket intake and routing workflow at the core of their support operations.
Who to Talk to at Recurly
Recurly contacts include finance, engineering, and customer success roles. Given the manual ticket routing signal, these individuals are likely direct users of or stakeholders in the support tooling that drives day-to-day operations.
People
Vanessa Blackburn: https://www.linkedin.com/in/vblackburn
Ashley Hoban: https://www.linkedin.com/in/ashleyhoban
Steven Springsteel: https://www.linkedin.com/in/steven-springsteel-90704915
Ashley Cavanagh: https://www.linkedin.com/in/ashleycavanagh
Jillian Bierman: https://www.linkedin.com/in/jillian-bierman-7b823718
T.M. Harrington: https://www.linkedin.com/in/startuptalentleader
Kathryn Gonzales-Earhart: https://www.linkedin.com/in/krgonzales
Sneha Patel: https://www.linkedin.com/in/sneha-patel-7a999087
James Reyes: https://www.linkedin.com/in/jamesreyes
Blake Owen: https://www.linkedin.com/in/subscriptionsguy
Priya Lakshminarayanan: https://www.linkedin.com/in/prial
Sarah Goodin Green: https://www.linkedin.com/in/sarah-goodin-green-34502b5
Maria Heinonen: https://www.linkedin.com/in/maria-heinonen
Julian T.: https://www.linkedin.com/in/juliantai
Nick Naso: https://www.linkedin.com/in/nicholasnaso
Emily Talbert: https://www.linkedin.com/in/talbert-emily
Rachel Provosty Sheriff: https://www.linkedin.com/in/rachelsheriff
Karen Dominguez: https://www.linkedin.com/in/karengdominguez
Lili Morton: https://www.linkedin.com/in/lilimorton
Joshua Tucci: https://www.linkedin.com/in/joshua-tucci
Johnny Vaquiz: https://www.linkedin.com/in/johnny-vaquiz
Jack Koontz: https://www.linkedin.com/in/jack-koontz-740996247
Tony Browne: https://www.linkedin.com/in/browneanthony
Keslie Box: https://www.linkedin.com/in/keslie-box
Cameron Sampson: https://www.linkedin.com/in/cameronsampson
Spike Ilacqua: https://www.linkedin.com/in/spikex
Philippe Jamotte: https://www.linkedin.com/in/philippe-jamotte
Micah Mayszak: https://www.linkedin.com/in/micahrbrown
Simon Byrne: https://www.linkedin.com/in/simonbyrne
Jordan O. Guerrero: https://www.linkedin.com/in/jordan-o-guerrero-44a45746
Mateo Franco Espinel: https://www.linkedin.com/in/mateo-franco-espinel-267438201
Jason Jones: https://www.linkedin.com/in/jason-jones-46353117b
Matt M.: https://www.linkedin.com/in/mjmacdonald17
Daniel Acosta: https://www.linkedin.com/in/dani-acosta-developer
Jason Battle: https://www.linkedin.com/in/jason-battle-32008067
Kelly Ferris: https://www.linkedin.com/in/kellyrferris
Tammy P.: https://www.linkedin.com/in/tammypippin
Sean O'Connor: https://www.linkedin.com/in/howdyimsean
Niraj Naik: https://www.linkedin.com/in/niraj-naik-343270
Guy Meyers: https://www.linkedin.com/in/meyersguy
Brandon Klein: https://www.linkedin.com/in/brandon-robert-klein
Jairo Alberto Parra Bedoya: https://www.linkedin.com/in/jairo-alberto-parra-bedoya-64b46855
Laura Posada Zapata: https://www.linkedin.com/in/lauraposadaz
Jason Karpf: https://www.linkedin.com/in/jason-karpf-29314925
Stacey Snyder: https://www.linkedin.com/in/staceysnyder
Ellen Lobb: https://www.linkedin.com/in/ellenlobb
Kim Swindell: https://www.linkedin.com/in/kimswindell
Lina M. Tonk: https://www.linkedin.com/in/linamtonk
Jen Leaver: https://www.linkedin.com/in/jennifer-leaver
William Gonzalez P.: https://www.linkedin.com/in/william-gonzalez-p-5a043726b
Merrell Ligons: https://www.linkedin.com/in/merrellligons
Jonas Flodh: https://www.linkedin.com/in/jonasflodh
Sam White: https://www.linkedin.com/in/samfromatx
Camryn Evans: https://www.linkedin.com/in/camryn-evans
Esteban Posada Mejia: https://www.linkedin.com/in/esteban-posada-mejia-2072b8229
Kelly Keelan Moreland: https://www.linkedin.com/in/kellykmoreland
Sasha Hordiyenko: https://www.linkedin.com/in/sasha-hordiyenko
Matthew Singer: https://www.linkedin.com/in/matthew-singer-548560148
Gabriella P.: https://www.linkedin.com/in/gabriella-panarello
Ryan Minard: https://www.linkedin.com/in/ryanminard
Sarah Allen: https://www.linkedin.com/in/sarahmariaallen
Hannah Wheeldon: https://www.linkedin.com/in/hannah-wheeldon
Julia Lackner: https://www.linkedin.com/in/julia-lackner-1577b7170
Jordan Bluhm: https://www.linkedin.com/in/jordanmbluhm
Gabriela Gomez: https://www.linkedin.com/in/gabriela-gomez-a92110276
Zian Li: https://www.linkedin.com/in/zianjasonli
Jennifer Roderick: https://www.linkedin.com/in/jenroderick
Morgan Cole: https://www.linkedin.com/in/morganredwine
Kyle Tilley: https://www.linkedin.com/in/kyleatilley
Patrick Rizzo: https://www.linkedin.com/in/patrick-j-rizzo
Jaclyn Montgomery: https://www.linkedin.com/in/jaclynmontgomery
Jordan Terry: https://www.linkedin.com/in/jterry2
Peter Ha: https://www.linkedin.com/in/peterha2019
Eric Holle: https://www.linkedin.com/in/eric-holle
Renz Sarangaya: https://www.linkedin.com/in/renzsarangaya
Aliesha Hallmark: https://www.linkedin.com/in/aliesha-hallmark-532731
Gilbert Velazquez: https://www.linkedin.com/in/gilbert-velazquez
Adrita Bhor: https://www.linkedin.com/in/adritabhor
Asim Jalil: https://www.linkedin.com/in/asimjalil
Eric Ghazal: https://www.linkedin.com/in/ericghazal
Kurt Rinehart: https://www.linkedin.com/in/kurt-rinehart-ai-ml-ds
JP Gross, CPA: https://www.linkedin.com/in/jp-gross-cpa-0b24002a
Anthony Baldoza: https://www.linkedin.com/in/anthony-baldoza-7a71a715a
Heidi Vessel: https://www.linkedin.com/in/heidivessel
Arturo Saucedo III: https://www.linkedin.com/in/arturosaucedo
Nick Weber: https://www.linkedin.com/in/nick-weber-617901a8
Brooke Brown: https://www.linkedin.com/in/brookebrown7