Modern b2b companies relying on manual support workflows like ticket routing and tagging
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## 1. SaaS Labs
**Website:** www.saaslabs.co
**LinkedIn:** https://www.linkedin.com/company/saas-labs
**Employees:** 427
**Funding Stage:** Series B
**Location:** United States
**Industries:** Marketing & Advertising; Software; Business Process Automation (BPA); Productivity Tools; SaaS; Sales Automation
### Q&A
#### What does SaaS Labs do?
SaaS Labs builds a modern communication stack to help sales and support
teams reach their full potential. It offers AI-powered communication
tools focused on productivity for customer-facing teams across sales
automation, business process automation, and SaaS.
#### What automation goals are reflected in SaaS Labs hiring?
Their hiring explicitly targets reducing manual work through automation
and streamlining CS operations using automation, AI, and better use of
CRM and CS tools, indicating current reliance on manual support
processes.
### How Is SaaS Labs Moving Its CS Operations Away From Manual Workflows?
SaaS Labs is hiring to reduce manual work through automation and
streamline CS operations using automation, AI, and better use of CRM and
CS tools. This directly signals that their current support operations
rely on manual processes they are actively looking to replace.
### Who to Talk to at SaaS Labs
Contacts at SaaS Labs span sales, support, and operations functions,
teams closest to the manual CS workflows the automation hire is designed
to address.
### People
- Saikutty Nagarajan: https://www.linkedin.com/in/saikutty
- Gajendra Singh: https://www.linkedin.com/in/gajendra-singh-34a44013a
- Farhin Sheikh: https://www.linkedin.com/in/farhin-sheikh
- Priyanshu Rajput: https://www.linkedin.com/in/priyanshu-rajput-dev
- Aashna Arora: https://www.linkedin.com/in/theaashnaarora
- Kunal Sharma: https://www.linkedin.com/in/kunalsharmaadobe
- Sanjay Mirdha: https://www.linkedin.com/in/sanjay-mirdha-5286bb103
- Vishad Thusu: https://www.linkedin.com/in/vishadthusu
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## 2. Recharge
**Website:** www.getrecharge.com
**LinkedIn:** https://www.linkedin.com/company/getrecharge
**Employees:** 546
**Funding Stage:** Series B
**Location:** United States
**Industries:** Finance; Retail; Information Technology; Business Services; Software; E-Commerce; Mobile Payments; Subscription Service
### Q&A
#### What does Recharge do?
Recharge is a subscription platform built for fast-growing brands with a
mission to make retention better for everyone. It operates at the
intersection of e-commerce, mobile payments, and subscription services.
#### What does Recharge's support workflow look like based on their hiring?
Their support hire is expected to manage tickets in a helpdesk system,
use a live chat first approach to triage and gather context, and
manually identify patterns and escalate bugs to engineering, all
consistent with a manual support operation.
### How Is Recharge Running Its Support Operations Through Manual Ticketing and Triage?
Recharge's support role requires proficiency with ticketing platforms
like HelpScout and Zendesk, uses a live chat first approach to triage
and gather context, and tasks the hire with identifying patterns and
escalating bugs. These are the hallmarks of a manual, human-routed
support operation.
### Who to Talk to at Recharge
Recharge contacts include operations, engineering, and customer-facing
roles, all functions that interact directly with or depend on the
ticketing and triage workflows described in the hiring signal.
### People
- Taylor Phillips: https://www.linkedin.com/in/taylorphillipsportland
- Matt Jacobi: https://www.linkedin.com/in/matthewryanjacobi
- Yury Koshelyuk: https://www.linkedin.com/in/yurywallet
- Callie Calimlim: https://www.linkedin.com/in/calliecalimlim
- Nick Lenstra: https://www.linkedin.com/in/nick-lenstra
- Wyatt Shane: https://www.linkedin.com/in/wyatt-shane
- Chad H.: https://www.linkedin.com/in/chadhirsch
- Emanuel Bellomo: https://www.linkedin.com/in/emanuel-bellomo-ab5744135
- Natalie Sacalxot: https://www.linkedin.com/in/nataliesacalxot
- William McCarthy: https://www.linkedin.com/in/williammccarthy1
- Joseph Huntington: https://www.linkedin.com/in/josephhuntington
- Hamza Abdulkadir: https://www.linkedin.com/in/hamza-abdulkadir-560a1430a
- Jennifer Trujillo Jacobson: https://www.linkedin.com/in/jennifer-t-jacobson
- Connie Zheng: https://www.linkedin.com/in/cozheng
- Kay Lee: https://www.linkedin.com/in/y-kay-lee
- Katherine Newman: https://www.linkedin.com/in/katherine-newman918
- Matthew Sloboda: https://www.linkedin.com/in/matthew-sloboda-7b93a0329
- Chris Hanson: https://www.linkedin.com/in/chrishanson3
- Joel P.: https://www.linkedin.com/in/jpednaud
- Paul Tolvo: https://www.linkedin.com/in/paultolvo
- Yvonne Dixon: https://www.linkedin.com/in/yvonne-dixon-611505146
- Matt Ammirati: https://www.linkedin.com/in/matt-ammirati
- Mobin Choudhury: https://www.linkedin.com/in/mobinc
- Funmi Osinubi: https://www.linkedin.com/in/funmi-osinubi-76a528144
- John Muhlenberg: https://www.linkedin.com/in/jwmuhlenberg
- Casey Murray: https://www.linkedin.com/in/casey-murray
- Kugi Usmani: https://www.linkedin.com/in/kugiusmani
- Jessica J.: https://www.linkedin.com/in/jimenez-jessicarae
- Samuel Yoo: https://www.linkedin.com/in/syoo49
- Joshua Wynn: https://www.linkedin.com/in/joshuawynn
- Adam Foote: https://www.linkedin.com/in/adamwfoote
- Kelli Sweeney: https://www.linkedin.com/in/kelli-sweeney-ba41606b
- Janine Mulone: https://www.linkedin.com/in/janinemeaghan
- Matt A.: https://www.linkedin.com/in/matt-atkin
- Ebuka Chukwuonwe: https://www.linkedin.com/in/ebuka-chukwuonwe
- David Lexa: https://www.linkedin.com/in/david-lexa
- Corby Morris: https://www.linkedin.com/in/corby-morris
- Duncan Love: https://www.linkedin.com/in/duncan-love-b2b7a562
- Kevin Lew: https://www.linkedin.com/in/lewkevin
- Meiling Yang: https://www.linkedin.com/in/meilingyang
- Felipe Zapata: https://www.linkedin.com/in/felipe-zapata-028b23ba
- Kumaran Subendran: https://www.linkedin.com/in/kumaran-subendran
- Matthew Noren: https://www.linkedin.com/in/mattnoren
- Zachary Young: https://www.linkedin.com/in/zacharypyoung
- Liz LaRocca: https://www.linkedin.com/in/liz-larocca
- Vincent Autier: https://www.linkedin.com/in/vincent-autier-okta
- Chris Schaffer: https://www.linkedin.com/in/chris-schaffer-null
- John W.: https://www.linkedin.com/in/johnwheelerdev
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## 3. Vimo
**Website:** www.vimo.com
**LinkedIn:** https://www.linkedin.com/company/vimoinc
**Employees:** 194
**Funding Stage:** No Funding Yet
**Location:** United States
**Industries:** Information Technology; Insurance; Nonprofit; Healthcare; Software; Health Care; Health Insurance; SaaS; Social Assistance
### Q&A
#### What does Vimo do?
Vimo builds cutting-edge SaaS platforms for state agencies to
efficiently deliver health and human service programs. It started as a
health insurance marketplace and has since expanded into government
technology for healthcare and social assistance programs.
#### What manual processes is Vimo looking to automate?
Their hiring targets automating data checks, environment configurations,
and other manual steps within operational runbooks, as well as
developing tools to automate various aspects of their operational
processes.
### How Is Vimo Hiring to Automate the Manual Steps in Its Operational Runbooks?
Vimo is hiring specifically to automate data checks, environment
configurations, and other manual steps within operational runbooks, and
to develop tools and utilities to automate various aspects of their
operational processes. This confirms their current state relies on
manual support and operational workflows.
### Who to Talk to at Vimo
Vimo contacts span technology, healthcare, and operations roles. As a
SaaS platform serving state agencies, these individuals are directly
involved in the operational processes the automation hire is tasked with
improving.
### People
- Ujwal Mishrikoti: https://www.linkedin.com/in/umishrik
- Ajinkya Meher: https://www.linkedin.com/in/ajinkya-meher-9615621a
- Veer Yadav: https://www.linkedin.com/in/veer-yadav-103379193
- Tom Deise: https://www.linkedin.com/in/tdeise
- Kajal Thakur: https://www.linkedin.com/in/kajalthakur2912
- Deshveer Singh: https://www.linkedin.com/in/deshveerbatth
- Yannick Deville: https://www.linkedin.com/in/ydeville
- Garrick Beil: https://www.linkedin.com/in/garrick-beil-6314a35
- Mahesh Khandave: https://www.linkedin.com/in/mahesh-khandave-4123281a
- Rajkiran V G S Kolla (HIPAA): https://in.linkedin.com/in/rajkiranvgskolla
- Swarna Viswanathan: https://www.linkedin.com/in/swarnav1310
- Siddharth Patel: https://www.linkedin.com/in/siddharthpatel425
- Lovedeep singh: https://www.linkedin.com/in/lovedeepsingh102
- Jason Corning: https://www.linkedin.com/in/jason1213
- Hitesh Ramnani: https://www.linkedin.com/in/hitesh-software-engineering-manager
- Yogesh Bodkhe: https://www.linkedin.com/in/yogesh-bodkhe-94984259
- Rajiv Mishra: https://www.linkedin.com/in/rajiv-mishra-8234a8144
- Dhananjay Shinde: https://www.linkedin.com/in/dhananjay-shinde-bab3338a
- Arpit P. Jain: https://www.linkedin.com/in/arpitjain25
- Viivek Jaiswal: https://www.linkedin.com/in/nitcvivek
- Tapan Maru: https://www.linkedin.com/in/tapan-maru-01a42a13
- Chiranjiv Singh Malhi: https://www.linkedin.com/in/chiranjiv-s-malhi
- Piyush Jain: https://www.linkedin.com/in/piyush-jain-67929143
- Kimberly Durden: https://www.linkedin.com/in/kimberlylatrelledurden
- Himanshu Save: https://www.linkedin.com/in/himanshu-save-a9a07217
- Tushar Gupta: https://in.linkedin.com/in/tushar-gupta-712637157
- Jennifer Milner: https://www.linkedin.com/in/jenniferminchin
- Dr. Cardra Burns: https://www.linkedin.com/in/dr-cardra-burns
- Shubham Thawali: https://www.linkedin.com/in/shubham-thawali-patil
- Kirat Singh: https://www.linkedin.com/in/kiratxsingh
- Arunoday Chatterjee: https://www.linkedin.com/in/arunodaychatterjee
- Praneeth Veerepalli: https://www.linkedin.com/in/praneethveerepalli
- Nishant Singh: https://www.linkedin.com/in/nishant-singh02
- Priyanshu .: https://www.linkedin.com/in/priyanshu-id
- Amit Goyal: https://www.linkedin.com/in/amit-goyal-3b119923
- Raymond Han: https://www.linkedin.com/in/raymondlhan
- Amol Kekan: https://www.linkedin.com/in/amolkekan
- Ansh Gupta: https://in.linkedin.com/in/anshgupta1812
- Arjun Singh Brar: https://www.linkedin.com/in/arjunsb2004
- Pankaj Verma: https://www.linkedin.com/in/pankaj-verma-bkn0192
- Ashit Nalawade: https://www.linkedin.com/in/ashitnalawade
- Ritesh Kothari: https://in.linkedin.com/in/ritesh-k-kothari
- Rohit Chaskar: https://in.linkedin.com/in/rohit-chaskar
- Kushal Binnani: https://www.linkedin.com/in/kushal-binnani-04573b10b
- Mayank Gupta: https://www.linkedin.com/in/mayank-gupta-b5106790
- Durga Akhila Chinni: https://www.linkedin.com/in/durgaakhilachinni
- Siddharth Agarwal: https://www.linkedin.com/in/thesiddy
- Abhoy Gorai: https://www.linkedin.com/in/abhoygorai
- Angela Moore, PhD: https://www.linkedin.com/in/angela-moore-phd-0bba8841
- Kavyam Sachdeva: https://www.linkedin.com/in/kavyam-sachdeva-2a45b6268
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## 4. Recurly
**Website:** www.recurly.com
**LinkedIn:** https://www.linkedin.com/company/recurly
**Employees:** 1107
**Funding Stage:** Acquired
**Location:** United States
**Industries:** Finance; Information Technology; Software; Billing; Enterprise Software; Financial Services; SaaS
### Q&A
#### What does Recurly do?
Recurly is on a mission to help the world's leading brands navigate,
scale, and thrive in the subscription economy. It gives brands a
platform to launch, scale, and manage subscription billing across
finance, SaaS, and enterprise software.
#### What does Recurly's support workflow involve based on their hiring?
Their support hire is tasked with managing tickets in a helpdesk system
and ensuring tickets are routed to the right personnel, indicating a
manual intake and routing process at the core of their support
operations.
### How Is Recurly Managing Customer Support Through Manual Ticket Intake and Routing?
Recurly's support role involves managing tickets in a helpdesk
management system and ensuring tickets are routed to the right
personnel, a clear indicator of a manual ticket intake and routing
workflow at the core of their support operations.
### Who to Talk to at Recurly
Recurly contacts include finance, engineering, and customer success
roles. Given the manual ticket routing signal, these individuals are
likely direct users of or stakeholders in the support tooling that
drives day-to-day operations.
### People
- Vanessa Blackburn: https://www.linkedin.com/in/vblackburn
- Ashley Hoban: https://www.linkedin.com/in/ashleyhoban
- Steven Springsteel: https://www.linkedin.com/in/steven-springsteel-90704915
- Ashley Cavanagh: https://www.linkedin.com/in/ashleycavanagh
- Jillian Bierman: https://www.linkedin.com/in/jillian-bierman-7b823718
- T.M. Harrington: https://www.linkedin.com/in/startuptalentleader
- Kathryn Gonzales-Earhart: https://www.linkedin.com/in/krgonzales
- Sneha Patel: https://www.linkedin.com/in/sneha-patel-7a999087
- James Reyes: https://www.linkedin.com/in/jamesreyes
- Blake Owen: https://www.linkedin.com/in/subscriptionsguy
- Priya Lakshminarayanan: https://www.linkedin.com/in/prial
- Sarah Goodin Green: https://www.linkedin.com/in/sarah-goodin-green-34502b5
- Maria Heinonen: https://www.linkedin.com/in/maria-heinonen
- Julian T.: https://www.linkedin.com/in/juliantai
- Nick Naso: https://www.linkedin.com/in/nicholasnaso
- Emily Talbert: https://www.linkedin.com/in/talbert-emily
- Rachel Provosty Sheriff: https://www.linkedin.com/in/rachelsheriff
- Karen Dominguez: https://www.linkedin.com/in/karengdominguez
- Lili Morton: https://www.linkedin.com/in/lilimorton
- Joshua Tucci: https://www.linkedin.com/in/joshua-tucci
- Johnny Vaquiz: https://www.linkedin.com/in/johnny-vaquiz
- Jack Koontz: https://www.linkedin.com/in/jack-koontz-740996247
- Tony Browne: https://www.linkedin.com/in/browneanthony
- Keslie Box: https://www.linkedin.com/in/keslie-box
- Cameron Sampson: https://www.linkedin.com/in/cameronsampson
- Spike Ilacqua: https://www.linkedin.com/in/spikex
- Philippe Jamotte: https://www.linkedin.com/in/philippe-jamotte
- Micah Mayszak: https://www.linkedin.com/in/micahrbrown
- Simon Byrne: https://www.linkedin.com/in/simonbyrne
- Jordan O. Guerrero: https://www.linkedin.com/in/jordan-o-guerrero-44a45746
- Mateo Franco Espinel: https://www.linkedin.com/in/mateo-franco-espinel-267438201
- Jason Jones: https://www.linkedin.com/in/jason-jones-46353117b
- Matt M.: https://www.linkedin.com/in/mjmacdonald17
- Daniel Acosta: https://www.linkedin.com/in/dani-acosta-developer
- Jason Battle: https://www.linkedin.com/in/jason-battle-32008067
- Kelly Ferris: https://www.linkedin.com/in/kellyrferris
- Tammy P.: https://www.linkedin.com/in/tammypippin
- Sean O'Connor: https://www.linkedin.com/in/howdyimsean
- Niraj Naik: https://www.linkedin.com/in/niraj-naik-343270
- Guy Meyers: https://www.linkedin.com/in/meyersguy
- Brandon Klein: https://www.linkedin.com/in/brandon-robert-klein
- Jairo Alberto Parra Bedoya: https://www.linkedin.com/in/jairo-alberto-parra-bedoya-64b46855
- Laura Posada Zapata: https://www.linkedin.com/in/lauraposadaz
- Jason Karpf: https://www.linkedin.com/in/jason-karpf-29314925
- Stacey Snyder: https://www.linkedin.com/in/staceysnyder
- Ellen Lobb: https://www.linkedin.com/in/ellenlobb
- Kim Swindell: https://www.linkedin.com/in/kimswindell
- Lina M. Tonk: https://www.linkedin.com/in/linamtonk
- Jen Leaver: https://www.linkedin.com/in/jennifer-leaver
- William Gonzalez P.: https://www.linkedin.com/in/william-gonzalez-p-5a043726b
- Merrell Ligons: https://www.linkedin.com/in/merrellligons
- Jonas Flodh: https://www.linkedin.com/in/jonasflodh
- Sam White: https://www.linkedin.com/in/samfromatx
- Camryn Evans: https://www.linkedin.com/in/camryn-evans
- Esteban Posada Mejia: https://www.linkedin.com/in/esteban-posada-mejia-2072b8229
- Kelly Keelan Moreland: https://www.linkedin.com/in/kellykmoreland
- Sasha Hordiyenko: https://www.linkedin.com/in/sasha-hordiyenko
- Matthew Singer: https://www.linkedin.com/in/matthew-singer-☁️-548560148
- Gabriella P.: https://www.linkedin.com/in/gabriella-panarello
- Ryan Minard: https://www.linkedin.com/in/ryanminard
- Sarah Allen: https://www.linkedin.com/in/sarahmariaallen
- Hannah Wheeldon: https://www.linkedin.com/in/hannah-wheeldon
- Julia Lackner: https://www.linkedin.com/in/julia-lackner-1577b7170
- Jordan Bluhm: https://www.linkedin.com/in/jordanmbluhm
- Gabriela Gomez: https://www.linkedin.com/in/gabriela-gomez-a92110276
- Zian Li: https://www.linkedin.com/in/zianjasonli
- Jennifer Roderick: https://www.linkedin.com/in/jenroderick
- Morgan Cole: https://www.linkedin.com/in/morganredwine
- Kyle Tilley: https://www.linkedin.com/in/kyleatilley
- Patrick Rizzo: https://www.linkedin.com/in/patrick-j-rizzo
- Jaclyn Montgomery: https://www.linkedin.com/in/jaclynmontgomery
- Jordan Terry: https://www.linkedin.com/in/jterry2
- Peter Ha: https://www.linkedin.com/in/peterha2019
- Eric Holle: https://www.linkedin.com/in/eric-holle
- Renz Sarangaya: https://www.linkedin.com/in/renzsarangaya
- Aliesha Hallmark: https://www.linkedin.com/in/aliesha-hallmark-532731
- Gilbert Velazquez: https://www.linkedin.com/in/gilbert-velazquez
- Adrita Bhor: https://www.linkedin.com/in/adritabhor
- Asim Jalil: https://www.linkedin.com/in/asimjalil
- Eric Ghazal: https://www.linkedin.com/in/ericghazal
- Kurt Rinehart: https://www.linkedin.com/in/kurt-rinehart-ai-ml-ds
- JP Gross, CPA: https://www.linkedin.com/in/jp-gross-cpa-0b24002a
- Anthony Baldoza: https://www.linkedin.com/in/anthony-baldoza-7a71a715a
- Heidi Vessel: https://www.linkedin.com/in/heidivessel
- Arturo Saucedo III: https://www.linkedin.com/in/arturosaucedo
- Nick Weber: https://www.linkedin.com/in/nick-weber-617901a8
- Brooke Brown: https://www.linkedin.com/in/brookebrown7
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