# Modern b2b companies looking to optimize their NRR and have more than 5 support reps [8 companies]
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## 1. Awardco
Website: https://www.awardco.com
LinkedIn: https://www.linkedin.com/company/awardco
Employees: 636
Funding Stage: Series B
Location: United States
Industries: Business Services; Software; B2B; Employee Benefits; Human Resources; SaaS
### Q&A
#### What does Awardco do?
Awardco is an employee recognition and rewards platform that builds
culture, incentivizes performance, and powers engagement strategies. It
positions itself as the leader in employee recognition with the largest
reward network in the world.
#### What SaaS metrics is Awardco tracking through its Revenue Operations hire?
Their Revenue Operations role requires ACV, ARR, GRR, and NRR as the key
metrics the role will oversee, grouped under a SaaS Metrics Oversight
responsibility to monitor and report on core SaaS health indicators.
#### What industries does Awardco operate in?
Awardco operates across Business Services, Software, B2B, Employee
Benefits, Human Resources, and SaaS.
### How Is Awardco Building Operational Infrastructure to Protect SaaS Revenue?
Awardco is hiring a Director of Revenue Operations with requirements
around ACV, ARR, GRR, and NRR, with a SaaS Metrics Oversight
responsibility to monitor and report on core SaaS health indicators.
This signals they are formalizing the internal capability to track and
improve retention economics across their recognition platform.
### Who to Talk to at Awardco
These contacts span engineering, business intelligence, and operations
functions, roles closest to the SaaS metrics infrastructure and tooling
decisions tied to the Revenue Operations hire.
### People
- Coleman Shuldberg: https://www.linkedin.com/in/coleman-shuldberg
- Christopher McClain: https://www.linkedin.com/in/christopher-mcclain
- Sadie Greer: https://www.linkedin.com/in/sadie-greer-548b5b220
- Tyler Higbee: https://www.linkedin.com/in/tyler-higbee
- Kwankyu Ko: https://www.linkedin.com/in/kwankyu-ko
- Adam Christiansen: https://www.linkedin.com/in/adam-christiansen-243b43a9
- Chris Roberts: https://www.linkedin.com/in/chris-roberts-b0752b15b
- Jordan Sanvictores: https://www.linkedin.com/in/sanvictores
- Jay Jensen: https://www.linkedin.com/in/jay-jensen-215118116
- Julian Brown: https://www.linkedin.com/in/julian-brown-813b5691
- Jacob Swenson: https://www.linkedin.com/in/jacobsswenson
- Jared Devenport: https://www.linkedin.com/in/jared-devenport-byucs2024
- Scott Osburn, CPA: https://www.linkedin.com/in/scott-osburn-cpa-205165b
- Brandon Wood: https://www.linkedin.com/in/brandon-wood-4770a616b
- Joseph ⚡️ Draschil: https://www.linkedin.com/in/jdraschil
- Chad Hamilton: https://www.linkedin.com/in/chadhamiltonmhr
- Riley Preator: https://www.linkedin.com/in/riley-preator
- Kade Martin: https://www.linkedin.com/in/kademartin
- Nicholas B. Gubler: https://www.linkedin.com/in/nicholas-b-gubler-ms-2a27b09b
- Adam Meadows: https://www.linkedin.com/in/adameadows
- Emily Royal Reid: https://www.linkedin.com/in/emily-royal-reid
- Tessa Johnson: https://www.linkedin.com/in/tessjohnson
- Casey Jones: https://www.linkedin.com/in/john-casey-jones
- Steve Sonnenberg: https://www.linkedin.com/in/stevesonnenberg
- Stanton Anthony: https://www.linkedin.com/in/stanton-anthony
- Adam Ryan: https://www.linkedin.com/in/adam-ryan-08a71130b
- Tyler T. R.: https://www.linkedin.com/in/tylertrasmussen
- Jarrod Ribble: https://www.linkedin.com/in/jarrod-ribble-149a7b3
- Caroline Erickson: https://www.linkedin.com/in/caroline-erickson-a1500754
- AnnaMarie Miller: https://www.linkedin.com/in/annamarie-miller-81b519154
- Dallin McEwen: https://www.linkedin.com/in/dallinmcewen
- Britt'e Berger: https://www.linkedin.com/in/britt-e-berger-a7b66b178
- Steve Czarnocki: https://www.linkedin.com/in/steve-czarnocki-3b81a579
- Mark Gordon MBA: https://www.linkedin.com/in/mark-gordon-mba-41a68494
- Kevin Labrum: https://www.linkedin.com/in/kevin-labrum
- Jake Webster: https://www.linkedin.com/in/jakewebmarketer
- Joshua Wilsher: https://www.linkedin.com/in/jwilsher
- Dakota Nixon: https://www.linkedin.com/in/dakota-nixon-19b556190
- Nicole Curtis: https://www.linkedin.com/in/nicole-curtis-362a9617a
- Cameron Zollinger: https://www.linkedin.com/in/z011y
- Chantale Callingham MBA, PMP: https://www.linkedin.com/in/chantale-callingham-mba-pmp-34718258
- Michael Lee: https://www.linkedin.com/in/michaellee22
- Josh Lindsay: https://www.linkedin.com/in/joshlindsay1
- Kay Rawson: https://www.linkedin.com/in/kay-rawson
- Jeffrey Gomez: https://www.linkedin.com/in/goodgomez
- Kenneth "K.C." Bell: https://www.linkedin.com/in/kennethcbell
- Stephen Lenker: https://www.linkedin.com/in/stephen-lenker
- Alexis Cook: https://www.linkedin.com/in/alexis-cook-a511631bb
- Michael Richins: https://www.linkedin.com/in/michael-richins
- Daniel Jorgensen: https://www.linkedin.com/in/dan-jorgensen-407ab97b
- James Stewart: https://www.linkedin.com/in/james-stewart-2150b452
- Dallin Breen: https://www.linkedin.com/in/dallin-breen
- Courtney Fredrickson: https://www.linkedin.com/in/courtney-fredrickson
- Noah Kumpf: https://www.linkedin.com/in/noah-kumpf
- Callie Hall: https://www.linkedin.com/in/callie-hall
- Kolton Atwood: https://www.linkedin.com/in/kolton-atwood-a80264122
- Manuel Espinoza: https://www.linkedin.com/in/manuelwebdev
- Justin Taysom: https://www.linkedin.com/in/marketing
- Kirsten Manley: https://www.linkedin.com/in/kirsten-manley-webdev
- Mitch Jergensen: https://www.linkedin.com/in/mitch-jergensen-7371aa46
- Matthew Hyde: https://www.linkedin.com/in/mhyde98
- David Schultz: https://www.linkedin.com/in/david-schultz-6367077
- Hannah Romney: https://www.linkedin.com/in/hannah-romney-66284a149
- Brett Bertola: https://www.linkedin.com/in/brettbertola
- Keith Penrod: https://www.linkedin.com/in/keithpenrod
- Scott Sutherland: https://www.linkedin.com/in/scott-r-sutherland
- Sine Bentley: https://www.linkedin.com/in/sinebentley
- Adam O'Brien: https://www.linkedin.com/in/asobrien
- Matt Bodily: https://www.linkedin.com/in/matthewbodily
- Linden Urbas: https://www.linkedin.com/in/lindenhoughtby
- Jeremy Beutler: https://www.linkedin.com/in/jeremy-beutler
- Ashtyn Garrett: https://www.linkedin.com/in/ashtyn-garrett
- Dallin Lee: https://www.linkedin.com/in/dallinlee
- Rob Nash: https://www.linkedin.com/in/robn25
- UE Shen: https://www.linkedin.com/in/ue-shen-10b61247
- Sarah Turek: https://www.linkedin.com/in/sarahnturek
- Marley Dayley: https://www.linkedin.com/in/marley-dayley-b63b3b135
- Danny Bladh: https://www.linkedin.com/in/danielbladh
- Todd Seastrand, MBA: https://www.linkedin.com/in/toddseastrand
- Samuel Haymond: https://www.linkedin.com/in/samuel-haymond-4a34aa125
- Stacey Preator: https://www.linkedin.com/in/staceypreator
- Mike Sonnenberg: https://www.linkedin.com/in/mike-sonnenberg-b5a480125
- Henry Miller: https://www.linkedin.com/in/henry-miller08
- Brianne Hansen: https://www.linkedin.com/in/briannelhansen
- Sean Peterson: https://www.linkedin.com/in/seanbradypeterson
- Dave Christison: https://www.linkedin.com/in/dave-christison-507bb84b
- Jeremy Lucas: https://www.linkedin.com/in/jeremy-lucas-a8691543
- Michelle Rodabough: https://www.linkedin.com/in/michelle-rodabough
- Robert Jensen: https://www.linkedin.com/in/rnjensen
- Nathan Baker: https://www.linkedin.com/in/nathan-baker-
- Christopher Nash: https://www.linkedin.com/in/christopher-nash24
- Ashlyn Ririe: https://www.linkedin.com/in/ashlynririe
- Krista P.: https://www.linkedin.com/in/krista-parkinson
- James Rees: https://www.linkedin.com/in/james-rees-7581a21a
- Rylan Dunning: https://www.linkedin.com/in/rylan-dunning
- Luke Woods: https://www.linkedin.com/in/lukewoodstech
- Kajsia Anderson: https://www.linkedin.com/in/kajsiaanderson
- Matilynn Bird: https://www.linkedin.com/in/matilynnbird
- Emery Warr: https://www.linkedin.com/in/emerywarr
- Landon Johnson: https://www.linkedin.com/in/landoncjohnson
- Kaylee H.: https://www.linkedin.com/in/kaylee-hallett
- Kyle Baugh: https://www.linkedin.com/in/kyle-baugh
- James Goodman: https://www.linkedin.com/in/james-t-ggoodman
- John Nettleton: https://www.linkedin.com/in/john-nettleton
- Corbin Gollaher: https://www.linkedin.com/in/corbin-gollaher
- Ari Jensen: https://www.linkedin.com/in/ari-jensen-a5b91331b
- Joshua Esplin: https://www.linkedin.com/in/joshuaesplin
- Dillon Winspear: https://www.linkedin.com/in/dillonwinspear
- Jake Anderson: https://www.linkedin.com/in/jake94a
- Tanner Runia: https://www.linkedin.com/in/tanner-runia-7265a747
- Natalie McKenzie (Daelemans): https://www.linkedin.com/in/natalie-daelemans
- Jacob Ballard: https://www.linkedin.com/in/jacob-ballard-9a233b206
- Kyle Coulon: https://www.linkedin.com/in/kyle-coulon
- Jeremy Jensen: https://www.linkedin.com/in/jeremy-jensen-004324176
- Kristin Smith: https://www.linkedin.com/in/kristingodoy
- Chris Christiansen: https://www.linkedin.com/in/chris-m-christiansen
- Brandon Orme: https://www.linkedin.com/in/brandonjorme
- Grant Alston: https://www.linkedin.com/in/grant-alston-3b4642231
- Collin Tungate: https://www.linkedin.com/in/collin-tungate-269336b8
- Jonny S.: https://www.linkedin.com/in/jonnyspach
- Dylan Collie: https://www.linkedin.com/in/dylan-collie-a23907170
- Jonathan Nilson: https://www.linkedin.com/in/jonnilson
- Mary Rains: https://www.linkedin.com/in/mary-rains-67797a122
- Samuel Sharp Carmack: https://www.linkedin.com/in/samuel-sharp-carmack-2b349592
- Briana Valencia: https://www.linkedin.com/in/brianavalencia-ut23
- Tylyn Hansen: https://www.linkedin.com/in/tylyn-hansen-b0380b132
- Daxton Budge: https://www.linkedin.com/in/daxton-budge
- Corey Devenport: https://www.linkedin.com/in/coreydev
- Austin Hekking: https://www.linkedin.com/in/austin-hekking-b18059215
- Justin Salas: https://www.linkedin.com/in/justin-salas
- Brandon Gill: https://www.linkedin.com/in/brandon-gill-
- Sam Norton: https://www.linkedin.com/in/sam-norton
- Collin Hansen: https://www.linkedin.com/in/chansen6
- Nate Ensign: https://www.linkedin.com/in/nate-ensign-385a94196
- Cameron Faust: https://www.linkedin.com/in/cameron-faust
- Trace Hale: https://www.linkedin.com/in/tracehale24
- Amy Poll Butler: https://www.linkedin.com/in/amy-poll-butler-b13b5291
- Kade Ashby: https://www.linkedin.com/in/kadeashby
- Jordan Mack: https://www.linkedin.com/in/jordan-mack808
- Skyler G.: https://www.linkedin.com/in/skyler-gailey
- Steven Turek: https://www.linkedin.com/in/smturek
- Joel Wilson: https://www.linkedin.com/in/joeljwilson
- Cristian Ixcamey Castillo: https://www.linkedin.com/in/cixcamey
- Maxwell Kofford: https://www.linkedin.com/in/maxwell-kofford
- Isaiah B.: https://www.linkedin.com/in/isaiah-b-032a5613a
- Lance Meurs: https://www.linkedin.com/in/lance-meurs
- Jake Hayward: https://www.linkedin.com/in/jakehayward125
- Josh Rathke: https://www.linkedin.com/in/josh-rathke
- Michael Thurman, MBA: https://www.linkedin.com/in/michael-thurman
- Mark Youngquist: https://www.linkedin.com/in/mryoungquist
- Parker Pixton: https://www.linkedin.com/in/parkerpixton
- Lukas Erekson: https://www.linkedin.com/in/lukase
- MacKay Killian: https://www.linkedin.com/in/mackaykillian
- Abbas Moosavi: https://www.linkedin.com/in/amoosavi
- Mallory Keith Wixom, MPA: https://www.linkedin.com/in/malkeithwix
- Justin Saunders: https://www.linkedin.com/in/justinlsaunders
- Lindsay Witt, MBA: https://www.linkedin.com/in/lindsayawitt
- Seth Duffin: https://www.linkedin.com/in/sethduffin
- Laura Hovey: https://www.linkedin.com/in/laura-hovey-30904671
- Janae Telford: https://www.linkedin.com/in/janaetelford
- Kimberly McKeen: https://www.linkedin.com/in/kimberly-mckeen
- Sam McKay: https://www.linkedin.com/in/sam-mckay-91747559
- Michael Brannen: https://www.linkedin.com/in/michaelabrannen
- Max Orton: https://www.linkedin.com/in/maxorton
- Janel G.: https://www.linkedin.com/in/janelgrimmett
- Erik Manley: https://www.linkedin.com/in/erik-manley-a4357351
- Josh Flores: https://www.linkedin.com/in/josh-flores-95521979
- Brian McDaniel: https://www.linkedin.com/in/bdmcd
- Jesse Clark: https://www.linkedin.com/in/jesse-clark-wins
- Cole Finlayson: https://www.linkedin.com/in/cole-finlayson
- Anna Hafen Nixon: https://www.linkedin.com/in/annahafen
---
## 2. Demandbase, Inc.
Website: https://www.demandbase.com
LinkedIn: https://www.linkedin.com/company/89759
Employees: 750
Funding Stage: Series H
Location: USA
Industries: Advertising Services
### Q&A
#### What does Demandbase do?
Demandbase is a pipeline AI platform that empowers GTM teams to automate
growth at scale. It gives B2B enterprises a unified view of data,
insights, actions, and outcomes to align account-based GTM strategies
and consolidate their tech stacks.
#### What is the mandate of the Customer Success role Demandbase is hiring for?
The CSM II role is focused on growing, supporting, and renewing customer
adoption, identifying expansion opportunities, and driving expansion
through upsell and cross-sell motions, all framed as direct levers for
Net Revenue Retention.
### How Is Demandbase Operationalizing Expansion and Renewal to Improve NRR?
Demandbase is hiring a Customer Success Manager II scoped to grow,
support, and renew customer adoption with responsibilities to identify
and support expansion opportunities and qualifications around driving
expansion through upsell and cross-sell motions, all directly tied to
NRR optimization.
### Who to Talk to at Demandbase, Inc.
Contacts at Demandbase include product, design, and sales roles,
functions that influence post-sale product experience and expansion
motions tied to the renewal and upsell mandate.
### People
- Shilpa Chidambaram: https://www.linkedin.com/in/shilpa-chidambaram
- Vahbiz Cooper: https://www.linkedin.com/in/vahbizcooper
- Holly Kerr: https://www.linkedin.com/in/holly-kerr-0319
- Janelle Pierini: https://www.linkedin.com/in/janellepierini
- Kelly Hopping: https://www.linkedin.com/in/kellyhopping
- Jeff NeSmith: https://www.linkedin.com/in/jeff-nesmith-7a801414
- Amy Martin: https://www.linkedin.com/in/amygmartin
- Jason Muldoon: https://www.linkedin.com/in/jasonmuldoon
- Ayush Gupta: https://www.linkedin.com/in/ayush15gupta
- Ranjol Mounika: https://www.linkedin.com/in/ranjol-mounika
- Heather Schneewind: https://www.linkedin.com/in/heatherschneewind
- Siddhartha Reddem: https://www.linkedin.com/in/reddemsiddhartha
- Andrii Khrupalyk: https://www.linkedin.com/in/andrii-khrupalyk-635262b5
- UDAYAN MISHRA: https://www.linkedin.com/in/udayan-mishra1998
- Jennifer Perez: https://www.linkedin.com/in/jlperez
- Avni N.: https://www.linkedin.com/in/avninargwani
- Soren Flexner: https://www.linkedin.com/in/soren-flexner-5772b56
- Divya Makkar: https://www.linkedin.com/in/divya-makkar-65370949
- Chad Holdorf: https://www.linkedin.com/in/chadholdorf
- Stella Wei: https://www.linkedin.com/in/stella-wei-b234b11bb
- Christopher Amabile: https://www.linkedin.com/in/christopher-amabile-a0262421
- Lydia Amato (Anastasi): https://www.linkedin.com/in/lydia-anastasi
- Uday Challa: https://www.linkedin.com/in/udaychalla
- Somesh Jaimini: https://www.linkedin.com/in/someshjaimini
- Bill Cao: https://www.linkedin.com/in/billcao
- A.Khabeer Aijaz: https://www.linkedin.com/in/a-khabeer-aijaz-29066b1b
- Patrick Finegan: https://www.linkedin.com/in/patrick-finegan-777762360
- Raksha Modi: https://www.linkedin.com/in/raksha-modi-6b008279
- Jett T.: https://www.linkedin.com/in/jett-tang
- Marc Perramond: https://www.linkedin.com/in/perramond
- Adam Pemberton: https://www.linkedin.com/in/adam-pemberton22
- Gautam Seth: https://www.linkedin.com/in/gs-profound-business-services
- Genelle Kunst: https://www.linkedin.com/in/genellekunst
- Kate Ambrose: https://www.linkedin.com/in/kateambrose
- KUMAR NISHANT: https://www.linkedin.com/in/kumar-nishant-51954a67
- Britta S.: https://www.linkedin.com/in/brittaspilde
- Stephanie Patiño: https://www.linkedin.com/in/stephaniepatino
- Suryansh Chaudhary: https://www.linkedin.com/in/suryansh-chaudhary-2ba888217
- Jack Wildt: https://www.linkedin.com/in/jack-wildt
- Megan Maskill: https://www.linkedin.com/in/meganmaskill
- Khaja Khadeerullah Shaik: https://www.linkedin.com/in/khadeer369
- Kristen Hanley: https://www.linkedin.com/in/kristen-hanley-0b0571110
- Austen Pierce-Roberts: https://www.linkedin.com/in/austenlaneroberts
- Mithilesh Trivedi: https://www.linkedin.com/in/mithileshtrivedi
- Roman Klabal: https://www.linkedin.com/in/roman-klabal
- Karuna Kumar Yatam: https://www.linkedin.com/in/karunn
- Steven Hills: https://www.linkedin.com/in/stevenahills
- Deepti Gelli: https://www.linkedin.com/in/deepti-gelli-546a3b2
- Vishwas Kumar: https://www.linkedin.com/in/vishwas-kumar1
- Stephenie Springer: https://www.linkedin.com/in/stepheniespringer
- Melody Peng: https://www.linkedin.com/in/melodypeng
- Denis Minich: https://www.linkedin.com/in/denis-minich-b0245b13b
- Gordon Anderson: https://www.linkedin.com/in/gordonanderson
- Manindra Mandavilli: https://www.linkedin.com/in/manindra-mandavilli
- Allison Monaco: https://www.linkedin.com/in/allison-monaco-32181724
- Luke Burgoyne: https://www.linkedin.com/in/luke-burgoyne-aa9069135
- Nikhil Khan PA: https://www.linkedin.com/in/nikhil-khan-pa-73774646
- Sandesh de Silva: https://www.linkedin.com/in/sandeshdesilva
- Adithya Boyanapalli: https://www.linkedin.com/in/adithya-boyanapalli-2b7b7452
- Sushma Saripalli: https://www.linkedin.com/in/sushma-saripalli
- Prashant Kumar: https://www.linkedin.com/in/prashant-kumar-674b9b201
- Elizabeth Korovskiy: https://www.linkedin.com/in/elizlalala
- Aaron White: https://www.linkedin.com/in/aaron-white-ba882a9b
- Mokshith Sai: https://www.linkedin.com/in/mokshithsai18
- Debbie (Jiayi) Han: https://www.linkedin.com/in/jiayihan
- Anadi Tiwari: https://www.linkedin.com/in/anaditiwari24
- Rachel Truair: https://www.linkedin.com/in/racheltruair
- Mandy Hummel: https://www.linkedin.com/in/mandyhummel
- Shaik Yasmeen: https://www.linkedin.com/in/yasmeens
- Sai Sandeep Erram: https://www.linkedin.com/in/sai-sandeep-erram-376bb573
- Graham Grome: https://www.linkedin.com/in/graham-grome
- Emmanuel Job: https://www.linkedin.com/in/emmanuel-job
- Kaleb McQuary: https://www.linkedin.com/in/kalebmc
- Sydney Turko: https://www.linkedin.com/in/sydney-turko-38354183
- Anoop kumar: https://www.linkedin.com/in/anoop-kgupta
- Shellie Hutchens: https://www.linkedin.com/in/shelliehutchens
- Hannah Jordan: https://www.linkedin.com/in/hannah-jessie-jordan
- Omair Ashfaq: https://www.linkedin.com/in/oashfaq
- Rafael Reyes: https://www.linkedin.com/in/rafaelreyes24
- Hansu Lee: https://www.linkedin.com/in/hansu-lee
- Amritesh Kumar: https://www.linkedin.com/in/amritesh-kumar-26071996
- Craig Chiofalo: https://www.linkedin.com/in/craigchiofalo
- Nischal Bondalapati: https://www.linkedin.com/in/nischal-b
- Shubham Prakash: https://www.linkedin.com/in/shubham-prakash-6b68b716a
- Saahil Shah: https://www.linkedin.com/in/saahilshah20
- Sudheer K: https://www.linkedin.com/in/sudheer-k-9b0481255
- Indranil Chakraborty: https://www.linkedin.com/in/indranil-chakraborty-26b733a3
- Ravi Kiran Rudraraju: https://www.linkedin.com/in/ravi-kiran-rudraraju
- Ashley Ettenson: https://www.linkedin.com/in/ashleyettenson
- Sonny Chhen: https://www.linkedin.com/in/sonny-chhen
- © Al Torres: https://www.linkedin.com/in/altorres
- Kyle Gutke: https://www.linkedin.com/in/kylegutke
- Mykyta Malichenko: https://www.linkedin.com/in/mykyta-malichenko-04a284216
- Raghavendra Suraj Pingali: https://www.linkedin.com/in/suraj-pingali
- Tracy Hoagland: https://www.linkedin.com/in/tracy-hoagland
- Venu Karadi: https://www.linkedin.com/in/k4r4d1
- Satya Hari Prasad Yalla: https://www.linkedin.com/in/hariprasadyalla
- Dayton Munson: https://www.linkedin.com/in/daytonmunson
- Briana Glover, POPM: https://www.linkedin.com/in/brianaglover
- Jean Cameron: https://www.linkedin.com/in/jeancameron7
- Yuka Fujikawa: https://www.linkedin.com/in/yukafujikawa
- Zach George: https://www.linkedin.com/in/zachariasgeorge
- Sheevaun Thatcher, CPC: https://www.linkedin.com/in/sheevaun
- Anuja Verma: https://www.linkedin.com/in/anujaverma
- Ryan Nowacoski: https://www.linkedin.com/in/rmn36
- Lloyd Joseph: https://www.linkedin.com/in/lloydjoseph
- Nripendra Thakur: https://www.linkedin.com/in/nripendrathakur
- Nathan Jensen: https://www.linkedin.com/in/nathanielsjensen
- Pranay Radharapu: https://www.linkedin.com/in/pranay-radharapu-82b784239
- Aasish Rampalli: https://www.linkedin.com/in/aasish-rampalli-a1585a120
- Soumya B.: https://www.linkedin.com/in/soumyabal
- Jason Boyne, MBA: https://www.linkedin.com/in/jasonboyne
- Kiran Tautam: https://www.linkedin.com/in/kiran-tautam-a9b07533
- Suryansh Baranwal: https://www.linkedin.com/in/suryansh-baranwal
- Kevin Hippert: https://www.linkedin.com/in/kevinhippert
- Nikhil Kaushal: https://www.linkedin.com/in/kaushalnikhil99
- David Bridges: https://www.linkedin.com/in/david-bridges-77731822
- Samuel Chapman: https://www.linkedin.com/in/sam-chapman
- Michael Wilczak: https://www.linkedin.com/in/michaelwilczak
- Tiffany Chin: https://www.linkedin.com/in/tifchin
- Jeff Darger, MSPM: https://www.linkedin.com/in/jeff-darger
- Eric Ryan: https://www.linkedin.com/in/ericcryan
- Sophia Du: https://www.linkedin.com/in/sophia-du-acct
- Gunaranjan Chauhan: https://www.linkedin.com/in/gunaranjan-chauhan-662b9718
- Ram Gaddam: https://www.linkedin.com/in/ramgaddam
- Christine Jones: https://www.linkedin.com/in/christine-jones-a4744061
- Paul Gibson: https://www.linkedin.com/in/gibsonp
- Isaac Atashkar: https://www.linkedin.com/in/isaac-atashkar-03ba98b
- DN Verma: https://www.linkedin.com/in/dn-verma-02a721110
- Tricia Webb: https://www.linkedin.com/in/triciawebb
- Amit Jain: https://www.linkedin.com/in/amit-jain-088a2210
- Irene Ong: https://www.linkedin.com/in/ireneong3441
- Bryan Morris: https://www.linkedin.com/in/bryanjmorris
- David Fiori: https://www.linkedin.com/in/davidfiori
- Nitin Kumar Mundhra: https://www.linkedin.com/in/nitin-kumar-mundhra
- Brett Scroggins: https://www.linkedin.com/in/brettscroggins
- Ben Garlock: https://www.linkedin.com/in/ben-garlock-18400578
- Mark Turner: https://www.linkedin.com/in/markbturner
- Hope Barker: https://www.linkedin.com/in/hope-barker-680a7313
- Vibhash Chandra: https://www.linkedin.com/in/vibhashchandra
- Sadik Sharif: https://www.linkedin.com/in/sadiksharif
- Michael Rohweder: https://www.linkedin.com/in/michael-rohweder-22a02b225
- Rohan Sawant: https://www.linkedin.com/in/iamrohansawant
- Omkar Joshi: https://www.linkedin.com/in/omkar-joshi-131838168
- Sunil Mamidi: https://www.linkedin.com/in/sunil-mamidi-usc
- Khalil Joseph: https://www.linkedin.com/in/theo-joseph3
- Katerina C.: https://www.linkedin.com/in/katcolton
- Avish Shah: https://www.linkedin.com/in/avish-shah0404
- Thanh C.: https://www.linkedin.com/in/thanh-c-a4552110
- Zach Sherman: https://www.linkedin.com/in/zach-sherman-65b04bba
- Martin McGowan: https://www.linkedin.com/in/martin-mcgowan-144298aa
- Dipesh Pratap Singh: https://www.linkedin.com/in/dipesh-pratap-singh
- Akhil Kumar A.: https://www.linkedin.com/in/akhil-kumar-a-38164217
- Abdul Khalid Mohammed: https://www.linkedin.com/in/abdul-khalid-mohammed-2b629949
- Amy Poon: https://www.linkedin.com/in/amypoondesign
- Khalil Muhammad: https://www.linkedin.com/in/khalil-muhammad-83801b259
- Devin Rosenberg: https://www.linkedin.com/in/devin-rosenberg
- Rohit S.: https://www.linkedin.com/in/rohits22
- Michelle Mansir, CPA: https://www.linkedin.com/in/michelle-mansir-cpa-943445a9
- Robert Barrett: https://www.linkedin.com/in/rjbarrett05
- Sainath R.: https://www.linkedin.com/in/sainath-r-71463699
- Abhinav Kaul: https://www.linkedin.com/in/abhinavkaul13021985
- Dipen Adroja: https://www.linkedin.com/in/dipenadroja
- Tanvi Agrawal: https://www.linkedin.com/in/agrawaltanvi
- Miranda Dawson: https://www.linkedin.com/in/mirandapetodawson
- James Wildt: https://www.linkedin.com/in/james-wildt-8961b8236
- Topher Stephenson: https://www.linkedin.com/in/topher-stephenson-735abb41
- Abderrezak Kamel: https://www.linkedin.com/in/abderrezak-kamel-a180141
- Geronda Wollack-Spiller, SHRM-CP 🏳🌈: https://www.linkedin.com/in/gerondawollack
- Stephanie Quinn, MBA: https://www.linkedin.com/in/stephaniepquinn
- Kurt Willoth: https://www.linkedin.com/in/kurt-willoth-14028321
- Matei Mitaru: https://www.linkedin.com/in/mmitaru
- Ian Weiss: https://www.linkedin.com/in/iansweiss
- Alex Veen: https://www.linkedin.com/in/aclveen
- Manish Ranjan: https://www.linkedin.com/in/manishranjan2606
- Juan Alvarado: https://www.linkedin.com/in/thejuanproject
- Shivkumar Rathod: https://www.linkedin.com/in/rshivkumar
- Thomas Venhuizen: https://www.linkedin.com/in/thomas-venhuizen
- Dipak Sharma: https://www.linkedin.com/in/dipak-sharma-1a2a98255
- Bhavya Oberai: https://www.linkedin.com/in/bhavya-oberai-a94630230
- Leanne Chescoe: https://www.linkedin.com/in/leannechescoe
- Vanessa Willett: https://www.linkedin.com/in/vanessa-willett-ba0b67
- Deepak Pal: https://www.linkedin.com/in/deepak-pal-30ba7572
- Adam Dickinson: https://www.linkedin.com/in/adam--dickinson
- Gabe Rogol: https://www.linkedin.com/in/gaberogol
- Evan Boucher: https://www.linkedin.com/in/evanboucher
- Rishab Purkayastha: https://www.linkedin.com/in/rishab-purkayastha-8817b9210
- Tony Gump: https://www.linkedin.com/in/tony-gump
- Ajay Kumar Kattekola: https://www.linkedin.com/in/ajay-kumar-kattekola-76b46328
- Michelle Brennan: https://www.linkedin.com/in/michelle-brennan-55b7512b
- Nicholas Stanley: https://www.linkedin.com/in/nicholas-stanley-3867844
- Rachel Lee: https://www.linkedin.com/in/rslee88
- Priyanshi Singh: https://www.linkedin.com/in/priyanshi-singh-166057a7
- Étienne Giraudy: https://www.linkedin.com/in/etiennegiraudy
- Matthew Berry: https://www.linkedin.com/in/matthew-j-berry
- Maximilian Hsiao: https://www.linkedin.com/in/max-hsiao
- Michael D'Angelo: https://www.linkedin.com/in/mpdangelo
- Micheal Waltz ☁️: https://www.linkedin.com/in/michealcwaltz
- Kanika Kala: https://www.linkedin.com/in/kalakanika
- Jeevan Reddy: https://www.linkedin.com/in/jeevanreddyb
- Amanda Monahan: https://www.linkedin.com/in/amonahan20
- Kapil Patidar: https://www.linkedin.com/in/kapil-patidar-81a34531
- Shubham Tripathi: https://www.linkedin.com/in/shubham-tripathi-37476b114
- Anmol Kohli: https://www.linkedin.com/in/anmol-kohli
- Mary Joseph Miller: https://www.linkedin.com/in/maryjmiller
- SHAGUN AGARWAL: https://www.linkedin.com/in/shagun-agarwal-93b03b154
- Venkat Karri: https://www.linkedin.com/in/venkat-karri-7277ab16
- Aditya P R: https://www.linkedin.com/in/aditya-pr
- Yoshitha Ramya Madireddy: https://www.linkedin.com/in/yoshitharamya
- Sarah Lubna Neyaz: https://www.linkedin.com/in/sneyaz
- Anshu Bhuwania: https://www.linkedin.com/in/anshubhuwania
- Manisha S.: https://www.linkedin.com/in/link2manisha
- Jalandhar Chinthakunta: https://www.linkedin.com/in/jalandhar-chinthakunta-30190350
- Abhishek Kumar Jha: https://www.linkedin.com/in/abhishek-kumar-jha-7544b2240
- kanhaiya agarwal: https://www.linkedin.com/in/kanhaiya-agarwal-b2b55420
- Eric Chen: https://www.linkedin.com/in/ericywchen
- Matthew Stafford: https://www.linkedin.com/in/staffordmatthew
---
## 3. Spryker
Website: https://www.spryker.com
LinkedIn: https://www.linkedin.com/company/spryker
Employees: 207
Funding Stage: Series Unknown
Location: United States
Industries: Retail; Information Technology; Software; B2B; B2C; E-Commerce Platforms; Enterprise Software; Marketplace; SaaS
### Q&A
#### What does Spryker do?
Spryker is the innovator behind a commerce operating system for global
enterprises. Since 2014 it has enabled digital commerce through a
composable, headless, API-first architecture used across B2B, B2C, and
marketplace commerce.
#### What does the Revenue Operations role at Spryker focus on?
The Revenue Operations role targets expansion motions, ongoing revenue
optimization projects, win rate improvement, and pipeline coverage,
indicating Spryker is operationalizing how it tracks and improves
revenue from existing accounts.
### How Is Spryker Formalizing Revenue Operations to Drive Expansion and Win Rate Improvements?
Spryker is hiring a Senior Revenue Operations Manager with a remit that
covers expansion motions, ongoing revenue optimization projects, and
improving win rates and pipeline coverage. The role signals Spryker is
building a structured RevOps function to systematize how it grows and
retains revenue from its enterprise commerce customer base.
### Who to Talk to at Spryker
Spryker contacts are drawn from customer success, sales, and operations,
the teams most directly responsible for executing the expansion and
retention motions the Revenue Operations hire is designed to support.
### People
- Alexander Velikanov: https://www.linkedin.com/in/alexvelikanov
- Elena Leonova 🇺🇦: https://www.linkedin.com/in/elenleonova
- Victor Parkhomenko: https://www.linkedin.com/in/victor-parkhomenko-456236191
- Yury Klimashonak: https://www.linkedin.com/in/yury-klimashonak-b9989417b
- Tihran Voitov: https://www.linkedin.com/in/tihran-voitov-686843131
- Christopher Götte: https://www.linkedin.com/in/chris-goette
- Anton Zubariev: https://www.linkedin.com/in/pushokwhite
- Guido X Jansen: https://www.linkedin.com/in/gxjansen
- Franziska Poppitz: https://www.linkedin.com/in/franziska-poppitz-9936b257
- Nifemi Okuboyejo (Omotola): https://www.linkedin.com/in/nifemiokuboyejo
- Boris Lokschin: https://www.linkedin.com/in/borislokschin
- Antonio Mansilla: https://www.linkedin.com/in/amansilla
- Paul Fischer: https://www.linkedin.com/in/paul-fischer-berlin
- Aryuna McGloin: https://www.linkedin.com/in/aryunamcgloin
- Karl Bischoff: https://www.linkedin.com/in/karl-bischoff
- Sergej Braznikov: https://www.linkedin.com/in/sbraznikov
- Tetiana Petrishcheva: https://www.linkedin.com/in/tetiana-petrishcheva
- Vitalii S.: https://www.linkedin.com/in/vitalii-shveider
- Igor Martynyuk: https://www.linkedin.com/in/igor-martynyuk-7b106036
- Artem K.: https://www.linkedin.com/in/restcode
- Alexander Graf: https://www.linkedin.com/in/alexandergraf
- Florian Speckbacher: https://www.linkedin.com/in/florian-speckbacher
- Stefan Ropers: https://www.linkedin.com/in/stefanropers
- Xiaolu Yu: https://www.linkedin.com/in/xiaolu-yu-0a808512a
- Pavlo Asaulenko: https://www.linkedin.com/in/pavlo-asaulenko-825482a7
- Andrew Chekanov 🇺🇦: https://www.linkedin.com/in/andrew-chekanov
- Michael Türk: https://www.linkedin.com/in/michaeltuerk
- Niko Wilsmann: https://www.linkedin.com/in/niko-wilsmann
- Denys Sirchenko: https://www.linkedin.com/in/denys-sirchenko
- Serhii Chepela: https://www.linkedin.com/in/serhii-chepela-296631101
- Nuwan Withanage: https://www.linkedin.com/in/nuwanwith
- Damir Zakirov: https://www.linkedin.com/in/damir-zakirov-71380395
- Stanislav Matveyev: https://www.linkedin.com/in/stanislav-matveyev
- Igor Shurubura: https://www.linkedin.com/in/igor-shurubura-99054886
- Olha Livitchuk: https://www.linkedin.com/in/olga-kikinchuk
- Karoly Gerner: https://www.linkedin.com/in/karolygerner
- Elise Müller-Bischoff: https://www.linkedin.com/in/elise-mueller-bischoff
- Alex Myrnyi: https://www.linkedin.com/in/alex-myrnyi-8a726a72
- Vitalii Ivanov: https://www.linkedin.com/in/vitalii-ivanov-306b261a3
- Alexander Galych: https://www.linkedin.com/in/alexander-galych
- Sati Raman Mishra: https://www.linkedin.com/in/sati-raman-mishra
- Vitalii Kobyliak: https://www.linkedin.com/in/vitalii-kobyliak
- Artur Gołda: https://www.linkedin.com/in/arturgolda
- Maxim Fedets: https://www.linkedin.com/in/maxim-fedets-7098037b
- Alexandr Veselov: https://www.linkedin.com/in/alexandr-veselov-85bba191
- Volodymyr Lunov: https://www.linkedin.com/in/vlunov
- Denys Sokolov: https://www.linkedin.com/in/denys-sokolov
- Mikhail Ostapenko: https://www.linkedin.com/in/ostapenko87
- Andriy Netseplyayev: https://www.linkedin.com/in/andriy-netseplyayev-47564857
- Andrej Maihorn: https://www.linkedin.com/in/amaihorn
- Oleg Glushak: https://www.linkedin.com/in/olegglushak
- Charla Session-Reed: https://www.linkedin.com/in/charlasessionreed
- Anton Smarovydlo: https://www.linkedin.com/in/anton-smarovydlo-223694b2
- Tomasz Nowacki: https://www.linkedin.com/in/tomasznowackipmp
- Winston Nolan: https://www.linkedin.com/in/winstonnolan
- Víctor Clar: https://www.linkedin.com/in/victorclar
- Charlie V. Brook: https://www.linkedin.com/in/charlievbrook
- Andre Karjoth: https://www.linkedin.com/in/andre-karjoth-33b47a187
- Anton van Deth: https://www.linkedin.com/in/antonvandeth
- Ivan Shakuta: https://www.linkedin.com/in/ishakuta
- Eugenia Poidenko: https://www.linkedin.com/in/limeeugenia
- Olivia Oberle Ruiz: https://www.linkedin.com/in/olivia-oberle-ruiz
- Rodney Young: https://www.linkedin.com/in/rodneyyoungxyz
- Patrizia Przybylski: https://www.linkedin.com/in/patrizia-przybylski-619236107
- Maksim Kaplunovsky: https://www.linkedin.com/in/maksim-kaplunovsky-86124a104
- Sergii Boiko: https://www.linkedin.com/in/boikosergii
- Isabella Van Dijk: https://www.linkedin.com/in/isabella-van-dijk-55167b192
- Dmitriy Aseev: https://www.linkedin.com/in/dmitriy-aseev-580064b3
- Andy Bacher: https://www.linkedin.com/in/andybacher
- Anton Shopin: https://www.linkedin.com/in/anton-shopin
- Michal Wroblewski, PMP: https://www.linkedin.com/in/michal-wroblewski-pmp
- Oleksii Bilan: https://www.linkedin.com/in/oleksii-bilan-9987247b
- Veronika G.: https://www.linkedin.com/in/veronika-g-01531869
- Mariam Lý: https://www.linkedin.com/in/mariam-lý-86942a188
- Dmitriy Kravchenko: https://www.linkedin.com/in/dmitriy-kravchenko-288178103
- Nora Zeitoun: https://www.linkedin.com/in/nora-zeitoun-82635b64
- Jasmine Aharon: https://www.linkedin.com/in/jasmineaharon
- Anna Kotyuk: https://www.linkedin.com/in/anna-kotyuk
- Ángel Hita Albarracín: https://www.linkedin.com/in/ngelou
- Michael Woodvine: https://www.linkedin.com/in/michael-woodvine-ab13309b
---
## 4. Kentik
Website: https://www.kentik.com
LinkedIn: https://www.linkedin.com/company/kentik
Employees: 180
Funding Stage: Series C
Location: United States
Industries: Hardware; Information Technology; Software; Security; Cloud; Cloud Data Services; Network Security
### Q&A
#### What does Kentik do?
Kentik is a network intelligence platform for modern infrastructure
teams, providing network observability, performance monitoring, routing
analytics, synthetic testing, and cloud network visibility across
hardware, IT, software, security, and cloud industries.
#### What operational capabilities is Kentik building through this hire?
Their Director of CX Operations role outlines health scoring, churn risk
modeling, and lifecycle metrics as specific capabilities the new
Director will operationalize, indicating Kentik is moving from reactive
to proactive retention management.
### How Is Kentik Structuring Customer Experience Operations to Strengthen NRR?
Kentik's Director of Customer Experience Operations role calls out
responsibilities to drive high-impact initiatives that strengthen
retention and NRR and to operationalize health scoring, churn risk
modeling, and lifecycle metrics to improve retention, making NRR a named
and operationalized objective at the leadership level.
### Who to Talk to at Kentik
Kentik contacts include engineering and product roles. Given the CX
Operations hire is scoped to build health scoring and churn risk
infrastructure, these individuals are likely part of the
cross-functional effort required to instrument and act on those signals.
### People
- Brian Fegan: https://www.linkedin.com/in/feganbrian
- David Klein: https://www.linkedin.com/in/davidkleinsf
- Magnus Friberg: https://www.linkedin.com/in/magnus-friberg-1704327
- Timothy Eagan: https://www.linkedin.com/in/timothy-eagan
- Naveed Lakhani: https://www.linkedin.com/in/naveed98
- Ian Pye: https://www.linkedin.com/in/ian-pye
- Agni M.: https://www.linkedin.com/in/agnimurthy
- James Raulinaitis: https://www.linkedin.com/in/jamesraul
- Leandro Branco: https://www.linkedin.com/in/leandro-branco
- James Copley: https://www.linkedin.com/in/jccopley
- Justin Guerra: https://www.linkedin.com/in/justinsguerra
- Aaron Kagawa: https://www.linkedin.com/in/aaronkagawa
- Gregoire Villain: https://www.linkedin.com/in/gvillain
- Jason McKerr: https://www.linkedin.com/in/jason-mckerr-b1a415
- Paul Dube: https://www.linkedin.com/in/paul-dube
- Hannah Brenner: https://www.linkedin.com/in/hannah-brenner
- Victor Willyams: https://www.linkedin.com/in/vwillyams
- Aaron Fujimoto: https://www.linkedin.com/in/aaronfujimoto
- Aditi D.: https://www.linkedin.com/in/aditi-diwan
- Kavyashree H.V.: https://www.linkedin.com/in/kavyashreehv
- Kiran P.: https://www.linkedin.com/in/kiran0710
- Kendra Crossman: https://www.linkedin.com/in/kendra-crossman-668863103
- Alex Cruz Farmer: https://www.linkedin.com/in/alexcf
- Naohito Sadoshima: https://www.linkedin.com/in/naohito-sadoshima-4b9461158
- Matthew Wilson: https://www.linkedin.com/in/matthewdurandwilson
- Matthew Hightower: https://www.linkedin.com/in/matthew-hightower-2696b2120
- Joey Nelson: https://www.linkedin.com/in/joeynelson
- Thomren Boyd: https://www.linkedin.com/in/tjboyd
- Chris Boyd: https://www.linkedin.com/in/chris-boyd-365b2220
- Faisal Khan: https://www.linkedin.com/in/electrical77
- Aaron Smith: https://www.linkedin.com/in/ansmith
- Chris O'Brien: https://www.linkedin.com/in/chris-obrien-product
- Daniel Donovan: https://www.linkedin.com/in/dandonovansalesteam
- Christopher Craig: https://www.linkedin.com/in/cjcraig
- Oskar U.: https://www.linkedin.com/in/oskar-u-3194a0178
- Ryan Landry: https://www.linkedin.com/in/rynbrndn
- Ryan Panos: https://www.linkedin.com/in/ryancpanos
- Michael Ho: https://www.linkedin.com/in/homichael
- Ryan Chapin: https://www.linkedin.com/in/ryanchapin
- Stefan Praszalowicz: https://www.linkedin.com/in/pstefanp
- Adam Davenport: https://www.linkedin.com/in/davenpro
- Justin Rohrer: https://www.linkedin.com/in/jprohrer
- Justin Ryburn: https://www.linkedin.com/in/justinryburn
- Dave Cliffe: https://www.linkedin.com/in/cliffehangers
- Greg Dendy: https://www.linkedin.com/in/gregdendy
- Silvia Geboiu Buckley: https://www.linkedin.com/in/silvia-geboiu-buckley-a3889983
- Hal Jalikakik: https://www.linkedin.com/in/hal-jalikakik-07684813a
---
## 5. Upflow
Website: https://www.upflow.io
LinkedIn: https://www.linkedin.com/company/upflowhq
Employees: 75
Funding Stage: Series A
Location: United States
Industries: Finance; Retail; Software; B2B; Billing; E-Commerce Platforms; Financial Services; FinTech; Payments; SaaS
### Q&A
#### What does Upflow do?
Upflow is a Financial Relationship Management platform that helps B2B
finance teams move from chasing invoices to proactively managing
customer payments. It combines real-time AR visibility, automated
workflows, and modern payment experiences to help companies improve cash
flow predictability.
#### What is the Customer Success team's stated mission at Upflow?
Upflow's Customer Success team is dedicated to delivering an outstanding
customer experience and achieving excellent Net Revenue Retention,
framing NRR as a team-level commitment.
### How Is Upflow Making NRR a Named KPI Across Its Customer Success Function?
Upflow's CSM EMEA role states the Customer Success team is dedicated to
achieving excellent Net Revenue Retention and the hire will forecast,
hit, and exceed NRR expansion goals with direct responsibility for
account expansion and retention. NRR is the explicit success criterion
for the role.
### Who to Talk to at Upflow
Upflow contacts span product and go-to-market roles. As a lean team
where NRR is an explicit mandate, individuals across functions tend to
be closely involved in the retention and expansion priorities at play.
### People
- Robin Jeanney: https://www.linkedin.com/in/robinjeanney
- Mitch Wykoff: https://www.linkedin.com/in/mitch-wykoff-421596170
- Jonathan Sherman: https://www.linkedin.com/in/jonathan-sherman1014
- Aashima Lamba: https://www.linkedin.com/in/aashima-lamba
- Brad Cross: https://www.linkedin.com/in/brad-cross-298ba010
- Apoorva Jaiswal: https://www.linkedin.com/in/apoorvx
- Alex Louisy: https://www.linkedin.com/in/alexlouisy
- Andrei Stanciu: https://www.linkedin.com/in/andrei-stanciu-b143693a1
- Oleg Sklyanchuk: https://www.linkedin.com/in/oleg-sklyanchuk
- Anirudh Manoj: https://www.linkedin.com/in/anirudhmanoj
- Joe Sweeney: https://www.linkedin.com/in/joesweeney1
- Kevin Metellus: https://www.linkedin.com/in/kevin-metellus-a2289083
- Jean-Christophe Delmas: https://www.linkedin.com/in/jcdelmas
- Pauline H.: https://www.linkedin.com/in/pauline-h-a260b1150
- Côme Chevallier: https://www.linkedin.com/in/comechevallier
- Alexandre Antoine: https://www.linkedin.com/in/alexandre-antoine-738a3867
- Jean-Malo L.: https://www.linkedin.com/in/jeanmaloledreff
---
## 6. Portside
Website: https://www.portside.co
LinkedIn: https://www.linkedin.com/company/portside-co
Employees: 70
Funding Stage: Series B
Location: United States
Industries: Aerospace & Military; Transportation; Software; Aerospace; Air Transportation; Analytics
### Q&A
#### What does Portside do?
Portside provides a modern data, reporting, and analytics platform for
private aviation covering charter, medical, military, and government
aviation. It helps operators manage expenses, flights, documents, and
taxes to support better financial decision-making.
#### What is the scope of the Customer Success role Portside is hiring for?
The role involves working closely with customers, sales, and product
managers, providing support services, and performing administration of
existing accounts, activities directly tied to account retention and
expansion.
### How Is Portside Investing in Customer Success to Manage Accounts and Drive Retention?
Portside is hiring a Customer Success Specialist who will work closely
with customers, sales, and product managers, provide support services,
and perform administration of existing accounts, a CS motion directly
tied to reducing churn and growing retention within their private
aviation platform customer base.
### Who to Talk to at Portside
Contacts at Portside span operations and customer-facing roles. At a
70-person company, these individuals operate close to the customer and
are likely involved in the adoption and retention workflows the new CS
hire is designed to reinforce.
### People
- Nikolay Kolesnikov: https://www.linkedin.com/in/nikolay-kolesnikov
- Lee Zidon Rosenblum: https://www.linkedin.com/in/lee-rosenblum
- Mac McDell: https://www.linkedin.com/in/mac-mcdell
- Yerden Abdygapparov: https://www.linkedin.com/in/yerden-abdygapparov-b19241103
- Anna Kholod: https://www.linkedin.com/in/anna-kholod
- Ryan Koehler: https://www.linkedin.com/in/ryankoehler1
- Brandon Holden: https://www.linkedin.com/in/brandon-holden-9451b99
- Denys Yashchenko: https://www.linkedin.com/in/denys-yashchenko-64b3b4152
- Robyn Carpenter: https://www.linkedin.com/in/robyn-carpenter-b659315
- Dasha Melnyk: https://www.linkedin.com/in/daria-s-melnyk
- Pedro Constantino: https://www.linkedin.com/in/pedro-cons
- Christopher Walter: https://www.linkedin.com/in/chrisrwalter
- Oleg Nykolyn: https://www.linkedin.com/in/oleg-nykolyn-30532a83
- Aleksey Krykunenko: https://www.linkedin.com/in/akrykunenko
- Lee Pavelich: https://www.linkedin.com/in/lee-pavelich
- Matt Slosky: https://www.linkedin.com/in/mattslosky
- Jiani Cao: https://www.linkedin.com/in/jiani-cao
- Kristen Sneed: https://www.linkedin.com/in/kristen-sneed-62b899161
- Fred Powell: https://www.linkedin.com/in/fred-powell-72209111a
- Kyle Rickert: https://www.linkedin.com/in/kyle-rickert-a5034213
- Grey East: https://www.linkedin.com/in/grey-east-203234105
- Guido Donato: https://www.linkedin.com/in/guidodonato
- Alexander Janjic: https://www.linkedin.com/in/janjic
- JM G.: https://www.linkedin.com/in/josemartingonzalez
- Yuriy Razdolskiy: https://www.linkedin.com/in/razdolskiy
- Denis Sikic: https://www.linkedin.com/in/denis-sikic-a7a38233
- Kevin Hopp: https://www.linkedin.com/in/kevin-hopp-323485a3
- Gustavo Akio: https://www.linkedin.com/in/gustavoakio
- Jose David Carrillo: https://www.linkedin.com/in/jose-david-carrillo-18317535
- Artem Myhda: https://www.linkedin.com/in/artem-myhda-5a0a04a8
- Alek Strygin: https://www.linkedin.com/in/astrygin
- Darya Adachshenko: https://www.linkedin.com/in/darya-adachshenko-0a3a4a19a
- Portia Jensen Corsetti: https://www.linkedin.com/in/portia-jensen-corsetti
- Leonid Tkach: https://www.linkedin.com/in/leonid-tkach-4940abab
- Vladislav Tkachenko: https://www.linkedin.com/in/vladislav-tkachenko-355987172
- Михаил Бевзюк: https://www.linkedin.com/in/mikhail-bevziuk
- Vasyl Marusiak: https://www.linkedin.com/in/vasyl-marusiak
- Relangi Surya Teja: https://www.linkedin.com/in/relangi-surya-teja-0b1650243
- Aleksey Tsutsulis: https://www.linkedin.com/in/aleksey-tsutsulis-29891647
- Roman Mogylatov: https://www.linkedin.com/in/roman-mogylatov-35a21854
- Artem Chorniy: https://www.linkedin.com/in/artem-chorniy
- Craig O'Neill: https://www.linkedin.com/in/aileronstrategies
- Douglas Ramsey: https://www.linkedin.com/in/dramseyav
- Justin Faulkner: https://www.linkedin.com/in/jstnflknr
- Viacheslav Vasylchenko: https://www.linkedin.com/in/vvasylchenko
- Alek Vernitsky: https://www.linkedin.com/in/alekvernitsky
- Alexey Svetlenko: https://www.linkedin.com/in/alexeysvetlenko
- David Paredes: https://www.linkedin.com/in/david-paredes
- Matt Fahnestock: https://www.linkedin.com/in/mattfahnestock
- Hope Heinrichs: https://www.linkedin.com/in/hopeheinrichs
- Ihor Prytuliak: https://www.linkedin.com/in/ihor-prytulyak
- KRITI SHARMA: https://www.linkedin.com/in/kriti-sharma-1907741b4
- Laryssa Carvalho: https://www.linkedin.com/in/laryssa-carvalho
- Nidhi Sood: https://www.linkedin.com/in/nidhi-sood-77a98b9a
- Mònica Subirats Soler: https://www.linkedin.com/in/monicasubiratssoler
- Erik McKelvey: https://www.linkedin.com/in/erik-mckelvey-24a9931b4
- Bhautik Sojitra: https://www.linkedin.com/in/bhautik-sojitra
- Tetiana Gramma 🇺🇦: https://www.linkedin.com/in/tetiana-gramma-🇺🇦-523546201
- Shawn S.: https://www.linkedin.com/in/shawnsirrs
- Alexandra S.: https://www.linkedin.com/in/alexandramwellington
---
## 7. Bombora, Inc.
Website: https://www.bombora.com
LinkedIn: https://www.linkedin.com/company/9319439
Employees: 350
Funding Stage: Seed
Location: USA
Industries: Market Research
### Q&A
#### What does Bombora do?
Bombora runs an exclusive B2B Data Cooperative comprised of influential
publishers, brand websites, and premium data providers. It derives
intent, identity, audience, and campaign measurement insights from
billions of events, with 86% of its Data Co-op data exclusive to
Bombora.
#### What responsibilities does Bombora's Customer Success Manager role combine?
The role bundles ensuring customer success, managing renewals,
identifying growth opportunities, monitoring customer health, and
driving product adoption, all under one CSM remit.
### How Is Bombora Aligning Customer Health, Product Adoption, and Renewal Into a Single NRR Motion?
Bombora's Customer Success Manager role bundles success, renewals, and
growth opportunities into one role while requiring the hire to monitor
customer health and drive product adoption, combining the leading
indicators of retention with the lagging outcome of renewal in a single
CS function.
### Who to Talk to at Bombora, Inc.
Bombora contacts include data and marketing professionals who work
directly with customer data and adoption workflows, the same levers the
CSM hire is tasked with improving.
### People
- Robert Bigelow Jr.: https://www.linkedin.com/in/robert-bigelow-jr
- Ellie Bair Richardson: https://www.linkedin.com/in/ellie-bair-richardson-a2333756
- Ryan K.: https://www.linkedin.com/in/ryanklekas
- Nhung Tran 💫: https://www.linkedin.com/in/nhungqtranx
- Gabrielle Cirimele: https://www.linkedin.com/in/gabriellecirimele
- Venezia Leone: https://www.linkedin.com/in/venezia-leone
- Josh Peters: https://www.linkedin.com/in/joshspeters
- Carolyn Passaro, CPA: https://www.linkedin.com/in/carolyn-passaro-cpa-3104352b
- Derek Spare: https://www.linkedin.com/in/derekspare
- Lizzie Gallagher: https://www.linkedin.com/in/liz-gallagher312
- Rohith Bharatha: https://www.linkedin.com/in/rohithbharatha
- Gabrielle Salgado: https://www.linkedin.com/in/gabrielle-salgado
- Jim Butler: https://www.linkedin.com/in/drjbutler
- Hannah Haley: https://www.linkedin.com/in/hannah-haley-
- Jessica Campbell: https://www.linkedin.com/in/jessica-campbell22
- Matt Davis: https://www.linkedin.com/in/bronumski
- Katie Aamodt: https://www.linkedin.com/in/therealkatieaamodt
- Cory W.: https://www.linkedin.com/in/corywest
- Breanna Madden: https://www.linkedin.com/in/breanna-madden-a8aa815b
- Putney Cloos: https://www.linkedin.com/in/putneycloos
- Michaela Scanzillo: https://www.linkedin.com/in/michaela-scanzillo
- Derek McIntyre: https://www.linkedin.com/in/derek-mcintyre-a2357926
- Brandon Balan: https://www.linkedin.com/in/brandonbalan
- Chris Newton: https://www.linkedin.com/in/iamnewton
- Hannah Ashford: https://www.linkedin.com/in/hashford818
- Robert Larmore: https://www.linkedin.com/in/rlarmore
- Cassie Williams: https://www.linkedin.com/in/cassie-williams-168b27116
- Mark Connon: https://www.linkedin.com/in/markconnon
- Elena Drozd, Ph.D: https://www.linkedin.com/in/elenadrozd
- Jen Steffan: https://www.linkedin.com/in/jensteffan
- Jesse Overright: https://www.linkedin.com/in/jesse-overright
- Karim Mekhid: https://www.linkedin.com/in/karimmekhid
- Tim Arrott: https://www.linkedin.com/in/tarrott
- John Yamich: https://www.linkedin.com/in/johnyamich
- James Larson: https://www.linkedin.com/in/jameslarsonmsba
- Katherine Drebin: https://www.linkedin.com/in/katherinedrebin
- Jeffrey Payne: https://www.linkedin.com/in/jskp
- Raul Billini: https://www.linkedin.com/in/raulbillini
- Meghan Johnson: https://www.linkedin.com/in/meghan-johnson-384a1294
- Meaghan Barclay: https://www.linkedin.com/in/meaghan-barclay
- Matthew Redd: https://www.linkedin.com/in/matthew-redd
- Nicholas Can: https://www.linkedin.com/in/nicholascan
- Jayson Ault: https://www.linkedin.com/in/jayson-ault-68693b16
- Varun Gunnala: https://www.linkedin.com/in/vgunnala109
---
## 8. Suger
Website: https://www.suger.io
LinkedIn: https://www.linkedin.com/company/suger-inc
Employees: 125
Funding Stage: Series A
Location: United States
Industries: Information Technology; Software; B2B; SaaS
### Q&A
#### What does Suger do?
Suger is a modern GTM platform for cloud marketplaces that makes it easy
for software companies to list, transact, and co-sell through AWS,
Azure, GCP, Snowflake, and Alibaba, automating the cross-functional work
behind Cloud GTM from private offers to co-sell workflows.
#### What does Suger expect from its Customer Success hire in terms of retention outcomes?
The role calls for strong retention and expansion within implemented
accounts, with the hire expected to identify risks, spot expansion
opportunities, and make scaling recommendations, directly linking CS
execution to NRR outcomes.
### How Is Suger Using Customer Success to Turn Cloud Marketplace Adoption Into NRR Growth?
Suger's CSM role emphasizes that customers must be adopted fully and
scaled intelligently, with the hire responsible for identifying risks,
expansion opportunities, and scaling recommendations and achieving
strong retention and expansion within implemented accounts, framing NRR
as the direct output of a well-executed adoption motion.
### Who to Talk to at Suger
Suger contacts are primarily from product, engineering, and partnerships
functions, individuals close to both the product decisions and the
customer relationships that determine whether accounts expand or churn.
### People
- Ed Leng: https://www.linkedin.com/in/kjleng
- Max Ma: https://www.linkedin.com/in/mengjiao-ma
- Chengjun Yuan: https://www.linkedin.com/in/chengjunyuan
- Yi Feng Lin: https://www.linkedin.com/in/yi-feng-lin-14362513a
- Kyle Lohmann: https://www.linkedin.com/in/kyle-lohmann
- Stacy Wu: https://www.linkedin.com/in/stacyw11
- Jason Smith: https://www.linkedin.com/in/jasoneugenesmith
- Ana Alves: https://www.linkedin.com/in/anabeatrizchavesalves
- Jingwei Yu: https://www.linkedin.com/in/jingwei-yu-202035268
- Jiahui Xie: https://www.linkedin.com/in/jiahui-xie-9990572b5
- Patrick Cameron: https://www.linkedin.com/in/patcameron
- Leonardo Grigorio Ferreira: https://www.linkedin.com/in/leonardo-grigorio-ferreira
- Alvin Gao: https://www.linkedin.com/in/alvingaopro
- Ruiyang Ke: https://www.linkedin.com/in/ruiyangke
- Sen Hou: https://www.linkedin.com/in/senhou
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